eGov Methodology

Netwise's extensive experience with the planning, design, and implementation of e-Government, both in Israel and abroad, combined with ongoing research activity in the field of eGov have led Netwise's experts to develop a unique methodology for the planning and implementation of an eGov project. As Netwise's experts are recognized as leading eGov experts they also serve as consultants for many governments regarding eGov initiation and creation.

Our eGov vision is:
Our vision is a fully service-oriented government

Any time – 24 hours 7 days a week availability
Anywhere – Internet, Telephone (IVR), Cellular
Everyone – Citizens, Businesses, government officials, Tourists, Investors.

Our methodology
Our methodology says "Plan ahead, but move in small stages". This methodology take into consideration both targets and constraints (budget, time line and country readiness). A successful eGov project should be managed in a way that will show results every 6 months. The architecture and road map are planned, but the implementation is done in small steps, so all feedback can be implemented in the next stages.
A successful eGov project combines all 4 eGov foundations:

Data Center
Communication
Applications
Capacity Building

All Axes should be built harmoniously to create the most efficient and successful outcomes.

These four elements are integrated to combine both long term planning and short term achievements. This unique and proven methodology leads any government and country towards a successful eGov project and advanced ICT industry, in the most cost effective, fast and safe route.

Roadmap
An eGov project roadmap typically includes the following steps:

Initiation
a. Strategic plan and Architecture.
b. eGov unit initiation.
Construction
a. Infrastructures building.
b. Quick wins.
Implementation
a. Implementation of eServices.
b. Infrastructures continuous improvements.

Some examples of projects that can be included in the construction stage:

Network connectivity
The first step in an eGov project is enabling network connection. This step should give the basic ability to connect between ministries, datacenter and the world. In order to establish it, we need to Place fiber/WiMAX/wireless network for ISP and voice activity on any level for any range needed, Information Kiosks and more. This project will also include the necessary network and information security, maintenance and training.
This project might also include implementation of Information Kiosks that enable Internet and Phone connectivity.
Data Center
The unique state of the art Data Center includes a fully redundant electricity system, AC, Biometric entrance codes, building security and closed circuit cameras, backup monitoring & control, information security.
This Data center project also provides full coverage that includes support, maintenance 24/7 and training.
The Datacenter provides Hosting Solutions: dedicated & cooperative hosting, VPS and advanced economical virtual hosting solutions.
Government and Ministries Portal
The main objective of the National Government Portal is to project a better image of the government to the outside world and to provide comprehensive information to citizens, business in and outside the country as well as to the international community via the web. The Portal also contributes to the efforts of improved Government service delivery to citizens and to the private sector. Moreover, this portal creates the initial standard for the rest of the eGov project, as it includes a set of web services that allow exposing specific content of the web portal to different systems such as:
- Information Kiosk
- Telephone system (IVR)
- Mobile Systems
- Fax
Government Record Management and Workflow
One of the main impacts of an eGov project is the paperless impact. A large part of ROI in such a project is accomplished by transferring work processes into the digital media. This is achieved by building and implementing record management and workflow systems. The record management system saves and tracks the needed documents and data by digital media. The Workflow moves business processes into the digital world. The combination of these systems will enable the management of work processes in a faster and efficient way.

eGov unit initiation
The e-Gov project contains both software applications and operational human functions. This organizational structure goes hand by hand with the architecture design. Netwise provides consultancy services to assist in building an e-Government Unit.
This consulting includes: